Yes….that title is correct.

Through my email at Serendipity Deals I received a response from Doba about my recent blog post about them.

It wasn’t some customer service rep, it wasn’t some PR guy that wanted to talk to me about it….no.  It was Doba CEO Blaine Nielsen.

I quite literally just got off the phone with him.

Why did he call?  It wasn’t to try and get me back, it wasn’t to argue with me.  It was to discuss what Doba could do better to improve.  I am honored to say that he wanted my input.  To that extent I give Doba credit and Mr. Nielsen my respect for wanting to be sure they can provide the service and vision that he had in mind when he opened his company.

I gave him my recommendations, mostly about notifications to the retailers about stock.  See, Doba has a “Watch List” that you can add products to when you add them to your store.  That watch list will keep track of inventory levels for you.  However…it still doesn’t make keeping track of inventory much easier.  Why?  Simply because you would still have to sort through the products you have on the watch list to see what is out of stock.  I told him that those watch lists should email their creators with out of stock notifications or back in stock notifications of the products listed.  THAT would make the retailers lives 10 times easier.

The same should go for when they remove suppliers from their list of products.  Don’t just drop them and hope that the retailer notices…we’re busy people.  If you’re going to drop them let us know, we can remove the products before they become unavailable through Doba.

That was most of my conversation with him.  No arguing, no threats, a very polite conversation with Mr. Nielsen.

So…where does this leave me with Doba?  Well…until they fix the issues I still won’t add products from them to Serendipity Deals.  My account with them expires on June 7th….and I have no intention of renewing without a good reason to.

However I do thank him and the company for his email and proceeding phone conversation.

~NFM